“Quality Assurance to ExPro Services is not just lip service, it is a mind set. A culture that has evolved from years of meeting the demands and expectations of not only our customers, but ourselves. In the type of service that we represent, it is our duty to insure that every project is handled with a posture that assures our customer of a safe quality job each and every time.
Our Quality Assurance Program is a report card from our customers. It is a tool that gives us an opportunity to evaluate our strengths and improve on our weaknesses. It gives our customers an opportunity to play a true partnership role in helping us provide them with a better quality service.”
Download an example of the quality assurance audit here.
General: The growing demand for quality performance and high standards by our customers necessitates the implementation of a Quality Assurance Program. This document establishes a program that provides guidelines for compliance and interaction between the customer and ExPro Services, Inc.
Availability: This plan applies to all divisions, branches, employees, and agents of ExPro Services, Inc.
Changes: Changes or modifications to the plan are prohibited except by publication of written changes by management.
Purpose: The purpose of this document is to establish a Quality Assurance Program for ExPro Services that provides an accurate picture of the team members’ actions and response to customer requirements through input from the customers.
Our Quality Assurance Program gives our customers an opportunity to play a true partnership role in helping us provide them with a better quality service.